If you want to use your email address with Mail.app on an iOS device (eg. iPhone, iPad, Apple computer, etc.), you will need specific information about your account:
- Your username (usually it’s your email address)
- Your email account password
These information should have been sent to you when your account was created. If you do not have your password, you can try to reste it on the login page of your Webmail portal (got to step 1 and 2 for more information).
Let’s dive into the process of setting up your email account. For the purpose of the tutorial, we’ve used an iPhone. But the process is pretty similar any iOS device.
On the iDevice, open your Safari web browser. With Safari’s search bar, navigate to your Webmail.
The address of your Webmail should be similar to this: https://www.yourDomainName.com/webmail. You’ll have to change “yourDomainName.com” to reflect your domain name.
Log into your Webmail with your username (email address) and your password.
If you do not have your password, you can try to reset it the “Reset Password” link. If your are not able to do so, you can use our contact form and we will reset the password for you.
Once your are logged in…
If you DO NOT see the title “Open your inbox”, go to step 3.
If you do see the title “Open your inbox”, go to step 4.
Once, you are logged in, if you see a logo, other then the orange “Webmail” logo, you will have to swipe your screen completely to the right to see this orange logo.
Once you see the orange logo, click on it.
Swipe your screen to the right
At this screen, scroll down until you see the “Configure Mail Client” section.
Once your get to this section, click on it.
You get to this section, where you can find your account information. If you would like to set up other email client (eg. Thunderbird, Outlook, etc.), you can find the info here.
But for iOS devices, we need to download a configuration file that will automatically set up your account for you.
Scroll down untill you see this table, where you can read “iOS for iPhone”. If you don’t see the “Protocol” column, swipe your screen to the right.
Click on the “IMAP on SSL/TLS” blue link.
Swipe this table to the right
Once the “Set Up Mail Client” pop up appears, click on “Proceed”.
Your device will try to download the configuration file. Click on “Allow”.
Allow the file to be used by your device
Check the information regarding the profile to be installed and tap on “Install”.
If you created a passcode for your iDevice, you will be prompted to enter it. Enter the passcode to proceed.
Tap the “Install” button. Then enter your email account’s password and click “Next”.
Tap on the “Done” button. Your account should appear in the account page.